Returns & Refunds Policy
Welcome to H.M.S. We are committed to providing you with the best shopping experience and ensuring you receive premium quality watches. If you are not entirely satisfied with your purchase, we are here to help.
1. Conditions for Returns
You may return an item within 3 days of receiving your order. To be eligible for a return, the following conditions must be met:
- Unboxing Video: A clear, unedited unboxing video from the moment the package is opened is mandatory.
- Product Condition: The watch must be unused, unworn, and in the exact same condition that you received it.
- Original Packaging: The item must be in its original packaging, including all tags, warranty cards, and manuals.
- Proof of Purchase: A valid receipt or proof of purchase (Order ID) is required.
2. Valid Reasons for Return
- The product delivered is physically damaged or defective.
- The product delivered is incorrect (wrong model, color, or brand).
- The product is missing parts or accessories.
*Note: We do not accept returns for a change of mind once the product has been successfully delivered in perfect condition.
3. Non-Returnable Items
- Watches that have been worn, altered, or damaged by the customer.
- Items missing original tags, packaging, or warranty cards.
- Products purchased during a special clearance sale or flash sale (unless defective).
4. Refunds Policy
Once we receive your returned item, our quality check team will inspect it and notify you of the status of your refund.
- Approval: If approved, we will initiate a refund to your original method of payment (Mobile Banking/bKash, Bank Transfer).
- Processing Time: Refunds are typically processed within 5 to 7 working days.
5. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- 🌐 Website: https://hourminutesecond.com
- 📧 Email: infohms12@gmail.com
- 📞 Phone: +8801890365064